Exchanges
-
*When exchanging/returning you have 2 options*
Please read the full policy below and email us if you have any questions (support@shopgabriel.com)
(please choose the best option for you)
Option 1. Fill out the exchange form and return the item at your cost
( again, USPS is cheaper)
Please Ship back to if using option1 1
Gabriel Clothing co
ATTN:RETURNS/EXCHANGES
601 HIGHWAY 71 N
SUITE P
MENA AR 71953
OR
Option 2. Fill out the exchange form and have us invoice you for a label for shipping to and from (if exchanging) or to us if returning.
(we will use the rate based on the cost shipped to you)
With either Option 1 Or 2 include below
All packages should come with a return/exchange card however if yours does not :INCLUDE:
NAME
ORDER NUMBER
PHONE NUMBER & EMAIL
( these are essential so we can locate your order)
Once we get the exchange or return we will email you. We will calculate shipping cost based on the weight of the new item and send an invoice (depending on weight it is normally $5-8)
*All Returns will be issued to a gift card or same item Exchange.
Exchanges & Returns
-
Items must be in SAME condition as shipped.
-
(Exchanges must be made within 10 days of receiving your order- POST MARK musts be by the 10th day.
-
SALE items, Swimwear, Personalized Items, Worn items or used items are NON-RETURNABLE.
-
*Customers are responsible for exchange/return shipping costs to and from our facilities (USPS first class is the cheapest option to return to us KEEP your tracking number, we are not responsible for lost items delivered to us)
-
*If you received the WRONG item (it does not match your invoice/order confirmation) we will ship the correct item with a prepaid label for the incorrect item. The item needs to be unworn, unwashed and in same condition. It is the customers responsibility to check the items once received.
-
*Please make sure item is in SAME condition as we shipped. Not been washed, worn, no stains, no weird smells (smoke smell ect.) If the item is returned like this you will be NOT be able to exchange and will be responsible for shipping of the SAME item back to you.
We have the right to deny any exchange or return if any of these conditions are met.